To get the best results we use a very detailed process and the most important ingredient is time. This is why we prefer to clean your rug at our facility rather than in your home. Our aim is to treat all of the soils that affect your rug making it as healthy as possible for those who enjoy using it and produce the most pleasing visual result we can.
Our cleaning process will generally be with Hot Water Extraction (HWE) with temperature controlled, adjustable heat for the varying needs of differing rug types. HWE is the most recognised restorative cleaning process and we have the best equipment available to perform this.
In some situations such as non colourfast, and viscose rugs we have the option of using other cleaning processes for rugs that require specialised treatments.
Dry soil makes up around 79% of soil in rugs and carpet so we will generally vacuum and use an agitation process to remove as much of this as possible before washing begins. (Shag pile rug owners please note that some long pile rugs can be very difficult to remove all dry soils from.
Because each fibre is different, we choose a cleaning solution which stays within the cleaning parameters of the fibre to ensure maximum effectiveness without damage to the fibre.
Where possible, we use an agitation process to apply cleaning solutions to treat build up of oily soils. Oily soils are generally the most visible and make up an average of
Rinsing agents are added to HWE to remove cleaning residues with the added benefit of improving drying times, fibres feeling softer and stay clean for longer.
We will groom the rug where necessary.
We use air-movement equipment to dry the rug.
Naturally, all of this takes time but our intention is to produce the best possible result rather than the best price.
Please let us know if we can assist further or if you would like to make the necessary arrangements to proceed with cleaning your rug.